Privacy Policy for SMS Messaging Effective Date: [11/20/2024] [Washington County] (“we,” “us”) respects your privacy. This policy explains how we collect and use your information when you interact with our SMS messaging service.

1. Information We Collect:

  • Phone Number: We collect your mobile phone number to send SMS messages.
  • Message Interactions: We may track interactions like message delivery and opt-out requests.

2. How We Use Your Information

  • Sending Messages: To provide requested information, promotions, or updates.
  • Improvement: To analyze and improve our SMS services.
  • Support: To address your inquiries or issues.

3. Sharing Your Information We do not sell or rent your information. We may share it with trusted service providers who help us send messages, and if required by law. SMS consent will not be shared with any third party and affiliates for marketing, nor will any phone numbers for SMS purposes

4. Your Choices

  • Opt-In: You will only receive SMS messages after you consent.
  • Opt-Out: You can opt-out anytime by replying “STOP.”
  • Help: Reply “HELP” for assistance.

5. Data Retention & Security We retain your information as long as needed to provide services and comply with legal requirements. We use reasonable security measures but cannot guarantee absolute protection.

6. Changes We may update this policy. Any significant changes will be communicated to you via SMS or posted online.

7. Contact Us For questions, contact the Clerk’s office at 573-438-6111, option 3, option

SMS Terms and Conditions

1 – SMS Consent Communication:

The information such as phone numbers, obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2 – Types of SMS Communications:

If you have consented to receive text messages from Washington County, you may receive messages related to the following:

  • Appointment/meeting reminders
  • Follow-up messages
  • Receipts for payments made

3 – Message Frequency:

Message frequency may vary depending on the type of communication.  You may receive up to 12 messages per year.

4 – Potential Fees for SMS Messaging:

Please note that standard message and data rates may apply, depending on your carrier’s pricing plan.  These fees may vary if the message is sent domestically or internationally.

5 – Opt-In Method

You may opt-in to receive SMS messages from Washington County in the following ways:

  • Verbally, during a conversation
  • By submitting an online form
  • By filling out a paper form

6 – Opt-Out Method

You can opt out of receiving SMS messages at any time.  To do so, simply reply “STOP” to any SMS message you receive.  Alternatively, you can contact us directly to request removal from our messaging list.

7 – Help:

If you are experiencing any issues, you can reply with the keyword HELP.  Or you can get help directly from us by calling 573-438-6111 and choosing the office you are receiving text messages from.

8 – Standard Messaging Disclosures:

Message and data rates may apply.